1. Who We Are
ClarixTech is a Customer Intelligence and AI Growth Platform operated by ClarixTech (abiola@clarixtech.com). Our platform helps businesses turn customer conversations into actionable business intelligence through AI-powered analytics, automated engagement, and campaign management.
For privacy enquiries, contact us at: abiola@clarixtech.com
2. Data We Collect
We collect the following categories of data:
- Account data - business name, email address, phone number, and password (hashed with bcrypt) provided during registration.
- Messaging data - WhatsApp message content, timestamps, and contact identifiers transmitted through connected WhatsApp business accounts.
- Contact intelligence - AI-generated summaries, purchase intent signals, and conversation outcomes derived from customer interactions.
- Usage data - platform activity logs, feature usage, and session data used to improve the service.
- Payment data - billing tier and transaction records. We do not store full payment card details; these are handled by our payment processor.
3. How We Use Your Data
- To provide and operate the ClarixTech platform and services.
- To generate AI-powered insights, customer intelligence reports, and automated engagement recommendations.
- To send transactional notifications and daily briefings you have requested.
- To enforce security controls, prevent fraud, and maintain platform integrity.
- To comply with legal obligations under Nigerian Data Protection Regulation (NDPR), GDPR, and applicable law.
- To improve our AI models and platform features using aggregated, anonymised signals.
We do not sell your personal data or your customers' data to any third party.
4. WhatsApp and Meta Platform Data
ClarixTech integrates with WhatsApp to enable businesses to manage customer conversations through our platform. In connection with this integration:
- WhatsApp message content is processed solely to provide the services requested by the business account holder (our tenant). We do not use WhatsApp message content to target advertising or to build profiles for advertising purposes.
- Message data is stored in encrypted databases on servers located in the United States and is retained for a maximum of 90 days by default (configurable by the tenant within the platform).
- We access WhatsApp data only with the explicit authorisation of the business account holder who has connected their WhatsApp number to ClarixTech.
- End-users (the business's customers) who send messages to a WhatsApp number connected to ClarixTech should be informed by that business that their messages are processed by a third-party platform. Our tenant agreement requires businesses to provide this disclosure.
- We comply with Meta's Platform Terms and Developer Policies. Data obtained via Meta's APIs is not transferred to data brokers or used for purposes prohibited by Meta's Platform Terms.
5. Legal Basis for Processing
We process personal data on the following legal bases:
- Contract - processing necessary to provide services you have subscribed to.
- Consent - where you have given explicit consent (e.g., marketing communications).
- Legitimate interests - security monitoring, fraud prevention, and platform improvement.
- Legal obligation - compliance with NDPR, applicable tax, and regulatory requirements.
6. Data Sharing and Disclosure
We share data only in the following limited circumstances:
- Service providers - we use Cloudflare (DNS and CDN), cloud infrastructure providers, and our AI model router (OpenRouter) to operate the platform. These providers process data under data processing agreements with us.
- Legal requirements - if required by law, court order, or regulatory authority.
- Business transfer - in the event of a merger or acquisition, data may be transferred to the successor entity under equivalent protections.
We do not share personal data with advertisers, data brokers, or any third party for marketing purposes without explicit consent.
7. Data Retention
We retain account data for the duration of your subscription and for up to 90 days after account closure, unless a longer period is required by law. WhatsApp message data is retained for 90 days by default. Tenants may adjust their retention period (1 to 3,650 days) within the platform settings. Audit logs are retained for 7 years to meet regulatory obligations.
8. Security
ClarixTech uses industry-standard security measures including TLS encryption in transit, bcrypt password hashing, row-level database isolation between tenants, strict firewall rules, and regular security audits. All sensitive data is stored on servers with restricted access controlled by our security team.
9. Your Rights
Depending on your location, you may have the following rights under NDPR, GDPR, or other applicable law:
- Right to access the personal data we hold about you.
- Right to correct inaccurate or incomplete data.
- Right to erasure (right to be forgotten) - submit a request within the platform under Settings, or by emailing abiola@clarixtech.com.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent at any time without affecting prior processing.
To exercise any of these rights, email abiola@clarixtech.com. We will respond within 30 days.
10. Cookies and Tracking
ClarixTech uses session tokens stored in browser localStorage for authentication. We do not currently use third-party tracking cookies or advertising pixels. Essential technical cookies may be set by our CDN provider (Cloudflare) for security and performance purposes.
11. International Data Transfers
ClarixTech servers are located in the United States. If you are accessing the platform from Nigeria or the European Economic Area, your data will be transferred to and processed in the United States. We implement appropriate safeguards including standard contractual clauses where required.
12. Children's Privacy
ClarixTech is a business platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or via a notice in the platform at least 14 days before taking effect. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of the platform after the effective date constitutes acceptance of the revised policy.
14. Contact
For any privacy-related questions, data access requests, or complaints, please contact: